CUSTOMER SERVICE

Frequently Asked Questions

  • About Our Art +

    Our original Alphabatics® artwork was created in 1967 by artist Star Bellei. Original Alphabatics® products were sold in department stores across the country, and by mail-order.

    Today John and Meg Bellei have worked with Star to update the alphabet based on archived designs from the 60s and 70s to create the new Alphabatic Alphabet that is the foundation of all of our unique and playful products.

    We offer boy's and girl's alphabets. Each are mixed, but boy’s has more boy letters and uses more blues and reds. Girl’s has more girl letters and uses more pinks and greens. Additionally we have 3 different alphabets that use slightly different colors and skin tones. You can see Star's pen strokes and imperfections of original artwork in each of the letters, and all have her unique signature.

  • Framed Name +

    Our framed art has been our most popular product since it was created in 1967! Your child’s name is printed on acid-free archival paper that will last a lifetime. Colors are vibrant and each of the artists’ strokes is visible, retaining the hand-made feel of the product. All names are professionally framed and matted in your choice of colors. Customize one now!

  • Frames +

    Our frames are 100% recycled materials, with a smooth consistent finish. Small frames (up to 5 letters) measure 12 x 20, Medium frames (up to 7 letters) 12 x 24 and Large frames 12 x 29 (up to 9 letters). All measurements are the opening of the frame.

    Frame

  • Mattes +

    Our mattes are Crescent professional board with a bevel cut. They measure 2" on all sides.

  • Glass +

    We use crystal clear acrylic. It is lightweight, shatterproof and won't yellow or fog.

  • Apparel +

    Our shirts are American Apparel® 100% cotton. Wash in warm water, cool dry. Do not iron. Art is transfer print that won't crack or peel, has a soft "hand," and will last for years of kid-use. Customize one now!

  • Labels +

    Our labels are printed on pre-cut 8.5” x 11” sheets, in a matte finish so you can write on them with any pen / marker / pencil. They won’t fade or smear. Customize one now!

    Free labels are printed on mat sheet stock. They include the Alphabatics® web site address on the front.

  • Colors and Finishes +

    All of our products are selected based on design trends and forecasts. We continuously update our color and finish options for home, apparel and nursery items. If you think we should add a color or finish, we’d love to her from you at feedback@alphabatics.com.

  • How to Order +

    You can use our customizer to make color selections and see a preview of what the final product will look like. Simply make selections, click Add to Cart and follow the steps in the check-out section.

    You will be notified by e-mail that we have received your order and when it ships! We will include a tracking number, if available.

    If you prefer, you can order by phone. Contact us at 312 878-2430, Monday – Friday between 9AM to 6PM CST.

  • International Orders +

    At this time, we can only fulfill orders for North America. We will add international capabilities soon!

  • Our Guarantee +

    We want you to be 100% satisfied with your order. We can accept returns, and will provide a full refund or exchange on any damaged, defective or incorrect merchandise. Unfortunately, we cannot accept returns for other reasons on personalized products.

  • Shipping Information +

    All standard shipping is FREE within the U.S.! Orders usually ship within 5 business days. You will receive an e-mail with tracking number, if available. For express and Canada orders, additional charges will apply.

  • Returns +

    Returns of damaged, defective or incorrect merchandise, must be postmarked with 10 days of receipt. Contact us at Returns@alphabatics.com with the reason for return and a photo of the damage, if applicable. Alphabatics® will issue a return postage label, and issue a refund in the form of a credit on your credit card.

  • Payment Methods +

    We accept credit card payments, via secure processing, using Visa, Mastercard, and American Express and Alphabatics® Gift Cards.

  • Where are your products manufactured? +

    Our products are made in Chicago, Illinois from quality sourced materials. We seek and use sustainable options, when the quality meets our standards.

  • Privacy Policy +

    By sharing our Privacy Policy, we hope to reassure you that by joining the Alphabatics® family, we are equally appreciative of your business and respectful of your requests to protect your personal information. When you purchase or order a product from Alphabatics®, or register on our website to receive offers and updates, you may choose to give us basic information such as your name, email address, mailing/billing address, zip code, phone and credit card information. When you visit our Web site, we may collect more information such as your Internet service provider's address, the name of the Web page directing you, as well as your activity while on our site. This tracking helps us understand how to better service our customers. The information that you give us, and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient.

Contact Us

If you have any questions or concerns:

Call us: 312 848-2430
Email us: hello@alphabatics.com

We are located in Chicago:
311 W Superior St. Suite 308,
Chicago, IL 60654

Wholesale and Business Development

If you are an institution or corporation and would like to contact us about a potential association, please e-mail us at: partners@alphabatics.com

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